Open to opportunities

Erica Martinez

@ericamartinez

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Dedicated healthcare administrator with strong customer service and administrative skills.

United States

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What I'm looking for

I seek a role that values teamwork and offers opportunities for professional growth.

I am a U.S. Army military spouse with over six years of experience in customer service and administrative support across various sectors, including retail, childcare, and healthcare. My journey has equipped me with a robust skill set in managing office operations and providing exceptional service to clients and service members alike.

Currently, I serve as an Office Support Assistant at the Department of Defense, where I handle clerical administrative processing for service members undergoing medical evaluations. My role involves ensuring that all necessary documentation is accurate and accessible, facilitating a smooth evaluation process. I pride myself on my communication skills, which allow me to build positive relationships with service members and colleagues, ensuring that everyone is informed and supported throughout their journey.

With a Bachelor’s degree in Biology and a Master’s in Healthcare Administration, I am committed to leveraging my education and experience to contribute positively to any organization. I am passionate about improving healthcare processes and enhancing the experiences of those I serve.

Experience

Work history, roles, and key accomplishments

Current

Office Support Assistant (MEB)

Current

Department of Defence under DHA

Mar 2023 - Present (2 years 3 months)

Served as an Administrative Assistant for the military medical center, responsible for clerical processing of forms and reports to support healthcare services for service members undergoing evaluation. Ensured eligibility for treatment and maintained communication with service members.

Microsoft Office Genesis MEBPREP

Client Services Representative

Quest Diagnostics

May 2021 - Jul 2022 (1 year 2 months)

Provided exceptional customer service by handling inbound and outbound communications regarding patient testing and results. Documented call history and coached staff on service quality.

Customer Service Communication

Trainer, Specimen Management

Quest Diagnostics

Jan 2020 - Apr 2021 (1 year 3 months)

Trained new specimen processors in data entry and specimen handling. Ensured quality and customer satisfaction through effective training and communication.

Training Microsoft Office Effective Communicator Quality

Individualized Care Coordinator

Cardinal Health

Aug 2019 - Jan 2020 (5 months)

Delivered integrated drug distribution and patient access support services. Provided administrative support and maintained communication with clients.

Administrative Support Microsoft Office Communication Patient Access Services

Summer Day Camp Director

YMCA of Metropolitan Dallas

Jul 2015 - Jul 2019 (4 years)

Developed and coordinated activities for children, ensuring safety and well-being. Managed counselors and maintained communication with parents.

Communication

Education

Degrees, certifications, and relevant coursework

Capella University

Master of Health Administration, Healthcare Administration

2020 - 2022

Grade: 3.82/4.00

Earned a Master of Health Administration degree, emphasizing healthcare management and administration, with a GPA of 3.82/4.00.

Norwich University

Bachelor of Science, Biology

2015 - 2019

Completed a Bachelor of Science degree with a major in Biology, focusing on the study of living organisms, their structure, function, growth, and evolution.