Open to opportunities

Erica James

@ericajames

Message

I am a marketing director and operations leader driving events, partnerships, and client growth.

United States

Message

What I'm looking for

I seek a leadership role in marketing, events, or operations where I can scale programs, lead cross-functional teams, build partnerships, and deliver measurable client growth within a collaborative, growth-focused organization.

I am a marketing and operations leader with a proven record of launching and scaling a service-based brand across multiple markets, managing operations, client onboarding, and service delivery.

I designed and implemented strategic marketing plans, budgets, and performance reviews to meet client goals, and I led planning and execution of multi-city events and national tours overseeing logistics, staffing, and promotion.

I built partnerships with organizations, colleges, and media outlets to support brand growth, and I managed cross-functional teams, interns, and contractors to ensure consistent project execution and brand integrity. Earlier in my career I delivered high-quality customer support as a Licensed Personal Lines Representative and advanced through mortgage operations and processing roles.

I am completing a Bachelor of Individualized Study at James Madison University (Major: Business & Professional Communication, 2027) and I bring hands-on experience in marketing strategy, events, client services, compliance, and team leadership to a growth-oriented employer.

Experience

Work history, roles, and key accomplishments

Executive Assistant & Marketing Director

Route Runna Management

Apr 2012 - May 2025 (13 years 1 month)

Launched and scaled a service-based brand across multiple markets, managing operations, client onboarding, and national tours while developing marketing plans, budgets, and partnerships to drive growth.

Marketing Strategy Event Planning Operations Management Onboarding Budgeting Partnership Development Team Leadership

Licensed Personal Lines Representative

Teleperformance

Dec 2020 - Jul 2021 (7 months)

Provided confidential insurance support to military personnel and families, resolving inquiries, retaining clients through coverage guidance, and managing sensitive information in compliance with privacy policies.

Customer Service Active Listening Privacy Compliance Call Center Operations

Mortgage Specialist & Processor

SunTrust Mortgage

Aug 2004 - Apr 2013 (8 years 8 months)

Progressed through roles processing loan applications, performing escrow and compliance reviews, and supporting underwriting and loan servicing to improve file readiness and client outcomes.

Mortgage Processing Underwriting Escrow Compliance Customer Service Default Management