Erica Henry

I’m a detail-oriented Customer Service and Claims Revenue Support professional with experience handling discrepancies, reviewing contracts, and resolving complex customer issues. I’m comfortable managing high volumes while digging into data to find root causes and the right next steps.

Most recently, I investigated revenue and billing discrepancies in a Temp Contract role with Stericycle, reviewing customer contracts and service agreements to verify entitlements and ensure compliance. I documented findings in CRM systems, analyzed account data to produce reports and KPIs, and collaborated with internal departments to resolve complex claims-related issues.

Before that, I managed high-volume customer claims and billing disputes at AT&T, escalating claims appropriately and partnering with internal teams to resolve issues efficiently while maintaining customer satisfaction and performance metrics. Earlier, as a Legal Secretary, I supported case preparation and filings, maintained accurate case records, and managed billing using QuickBooks—strengthening my attention to documentation and policy compliance.