Erica Erb
@ericaerb
I scale UX operations through AI-enabled workflows, governance, and measurable delivery practices.
United StatesWhat I'm looking for
At Thomson Reuters, I lead design operations initiatives that help UX, product, engineering, and analytics teams plan, govern, and deliver work more effectively. I’ve piloted and rolled out AI and automation tools including Lovable, V0, Cursor, Claude Code, and Claude Design, establishing human-in-the-loop practices and adoption frameworks that turn early experiments into repeatable ways of working.
I’ve built enterprise governance, KPI reporting, and automation-ready processes while hiring, coaching, and upskilling a team of 15. Previously, at Morsekode Creative Agency, I directed project managers and web developers, led technology migrations and platform adoption, and managed Fortune 500 client engagements exceeding $1M.
Experience
Work history, roles, and key accomplishments
Led AI enablement and adoption, cross-functional program governance, and KPI frameworks. Built governance structures, standardized processes, and developed a team of 15.
Education
Degrees, certifications, and relevant coursework
University of St. Thomas
Master's Degree, Business Communication
Master's degree in Business Communication from the University of St. Thomas in Minneapolis, MN.
University of Colorado Boulder
Bachelor's Degree, Biology
Bachelor's degree in Biology from the University of Colorado Boulder.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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