At Acxiom, I direct end-to-end data delivery for 6 active enterprise accounts, sustaining a 99.8% on-time SLA fulfillment record. I monitor workflows in Opus and investigate job failures, ingestion anomalies, and data schema errors.
I built automated notifications and tracking flows with Microsoft Power Automate and SQL queries, cutting manual verification overhead by 20% across team handoffs. I also present weekly operational scorecards and SLA health dashboards to client leads.
At Softtek, I managed Citrix environments and resolved Tier-2/3 incidents and change tickets through ServiceNow, with a 98%+ SLA rating. I’ve also coordinated enterprise customer experience programs at Sohosquared (InMoment), analyzing client reports and managing Jira queues.
