At Helpware, I provide L2 support for EPM, the Idira by Palo Alto Networks solution. I diagnose, debug, and resolve issues involving agent deployment, policy execution, and system integration.
I also work on client configuration and policy optimization, and collaborate with R&D and Engineering. My support includes resolving compatibility issues between the EPM agent, third-party security suites, and Windows or macOS.
At DEKRA, I provided executive support, managed vendors, and resolved first- and second-level incidents. I also supported internal projects and created support documentation.
Earlier, I supported users and incidents at Flex, GrupoABG, and TCS, and worked on CCTV installation and maintenance at COES Multimarcas. I hold a B.S. in Software Engineering and am pursuing a Diploma in Cybersecurity.
