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@jordicomas
Detail-oriented Technical Writer with expertise in data analysis.
With over five years of experience in technical communication and analytical work, I have honed my skills in report creation, data analysis, and process documentation. My journey has taken me from developing dashboards in Salesforce to analyzing market trends as a Trading Analyst. I possess a unique blend of storytelling, business insight, and an analytical mindset, which I leverage to create data-driven reports that support strategic decision-making.
Currently, I am enhancing my technical skills through Python training and am eager to apply my background in designing and maintaining reports and dashboards. My experience as a Senior Technical Writer has equipped me with the ability to produce high-quality documentation and user guides, ensuring clarity and consistency across all materials. I thrive in collaborative environments, working closely with cross-functional teams to translate complex technical concepts into accessible language for non-technical stakeholders.
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Work history, roles, and key accomplishments
Peachjar.com
Jan 2023 - Present (2 years 10 months)
Created in-depth how-to guides, user manuals, and dashboards for software products, translating technical concepts into clear, user-friendly documentation. Coordinated with developers, product managers, and QA teams to ensure the accuracy and timeliness of published reports and documentation.
FullStackLabs
Apr 2022 - Present (3 years 7 months)
Developed comprehensive documentation and process guides for internal and client-facing projects, ensuring clarity and consistency across materials. Collaborated with cross-functional teams to refine and optimize content in agile environments, meeting tight deadlines while maintaining high-quality standards.
Telus International (Google)
Jul 2018 - Jul 2019 (1 year)
Designed and maintained reports and dashboards in Salesforce, tracking key performance metrics and streamlining internal communications. Worked closely with technical teams to troubleshoot issues and optimize data accuracy, providing actionable insights to enhance decision-making.
Personal Stock Market Trading
Sep 2012 - Nov 2015 (3 years 2 months)
Conducted comprehensive market analyses, evaluating trends and investment opportunities on the New York Stock Exchange. Developed strategies based on quantitative analysis, demonstrating a strong aptitude for data interpretation and financial forecasting.
HCL/Xerox, BitCrush, etc.
Produced troubleshooting guides, technical documentation, and process flowcharts to support operational efficiency.
Degrees, certifications, and relevant coursework
Bachelor in Business Administration, Business Administration
2010 - 2013
Completed a Bachelor in Business Administration, focusing on business principles, management strategies, and analytical skills necessary for effective decision-making in a corporate environment.
Additional Studies, Industrial Design
2009 - 2011
Completed additional studies in Industrial Design, gaining insights into design principles and methodologies applicable in various business contexts.
Software and tools used professionally
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