At Co-Tech, I handled more than 100 daily inbound and outbound inquiries and achieved a 95% first-contact resolution rate for account complaints. I also resolved 1,200+ customer tickets, logging interaction notes in the CRM system with 98% accuracy.
I qualified more than 120 prospective leads monthly by explaining Co-Tech’s service benefits. Through upselling, cross-selling, and customer retention strategies, I increased account value by 15%.
At Apex Connect Solutions, I managed 80–100 daily calls and maintained a 94% CSAT score. I also resolved 350+ monthly complaints across email, WhatsApp, and social media DMs, with a 90%+ first-contact resolution rate.
