Open to opportunities

Mina Aboki

@eniola

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IT professional with 5+ years of experience in support.

Malta

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

An IT professional with 5+ years of experience, skilled in managing IT operations and providing excellent support. Proven expertise in project management, innovative solutions, network administration, Microsoft 365, and cloud technologies. Committed to staying updated with emerging technologies. Demonstrates strong leadership skills and seeks a challenging role in a dynamic organization.

Experience

Work history, roles, and key accomplishments

IT Administrator | Snr Customer Support Specialist

Descasio Ltd

Nov 2022 - Nov 2024 (2 years)

Managed onboarding and training for new customers on Microsoft 365 and Google Workspace. Provided technical support and led a team to resolve complex migration challenges, ensuring seamless transitions to cloud technologies.

Google Workspace Intune SCCM Troubleshooting Technical Support Project Management Team Leadership

Technical Consultant

Upwork

Jul 2020 - Jan 2024 (3 years 6 months)

Provided technical consulting services, including setting up SMTP servers and migrating VMs to Azure. Led remote support initiatives and delivered training programs for corporate clients.

Azure SMTP Windows Server Intune Technical Support Troubleshooting Tech Support Documentation Training

Microsoft 365 Technical Lead

Tek-Experts

Aug 2019 - Feb 2020 (6 months)

Led a team in providing strategic consultation on Microsoft 365 solutions, enhancing customer support quality, and resolving escalated cases. Mentored team members in technical skills and customer handling.

Customer Support Team Leadership Consultation Training Problem Solving Collaboration Escalation Management Documentation

IT Support

NTS Africa Services

May 2018 - Nov 2018 (6 months)

Implemented Microsoft Azure infrastructure solutions and provided customer support for Office and Dynamics 365 products. Managed upgrades for RHEL and Windows Server environments.

Microsoft Azure Office 365 Windows Server RHEL Customer Support Technical Sales Infrastructure Management Troubleshooting IT Operations Network Management

Education

Degrees, certifications, and relevant coursework

Ascencia

Master of Science, Computer Science

2024 -

Lagos State University

Bachelor of Science, Electronic and Computer Engineering

2011 - 2016

Grade: 2nd Class (Honors) Upper Division

Studied Electronic and Computer Engineering, focusing on the principles of electronics, computer systems, and engineering practices. Achieved a 2nd Class (Honors) Upper Division.