Michele Cagnetta

Currently serving as EUC Senior Engineer, contributing to the proactive maintenance and delivery of IT services and technology projects. Responsible for ensuring projects are within scope, time scales, and process limitations in a customer-focused, multi-site business environment.

Served as EUC Deputy Team Leader, overseeing the EUC Engineering team. Played a key role in managing and guiding the team to achieve project goals and operational efficiency.

Worked as an EUC Engineer, specializing in EMM MDM with Workspace One UEM and Microsoft Intune. Led EUC projects focusing on compliance and security within Microsoft 365 and Azure environments.

Led the IT Services team, collaborating to create internal IT processes and procedures. Provided technical guidance on Azure PaaS solutions and managed a team of four, including leading the selection and hiring process.

Served as a Senior System Engineer, responsible for maintaining, optimizing, and securing corporate infrastructure. Drove Microsoft cloud adoption (O365 – Azure) and ensured compliance with PCI and GDPR regulations.

Worked as a Lead Consultant for Collaboration & File Analysis, managing internal and client web farms. Designed, implemented, and supported Windows and Linux environments, providing weekly status reports and business analysis support.

Dedicated consultant for MTN, responsible for SharePoint and Confluence-JIRA infrastructure. Troubleshot server issues, managed application upgrades, and gathered business requirements to configure environments.

Served as a Messaging & Collaboration Architect, specializing in SharePoint migrations and upgrades. Managed content, replication, and designed archiving solutions for various software in Windows and Linux environments.

Worked as a Senior System Administrator, responsible for ordinary and extraordinary maintenance of network and server systems. Managed Linux and Windows servers, VoIP, AD, Group Policy, and various database servers.

Provided professional support for Microsoft Exchange Server, working on a break-fix basis according to SLA. Assisted customers with issues related to mail routing, clustering, installation, configuration, and DNS/AD.

Worked as an IT Specialist AIX System Administrator in the Server Systems Operation Department. Implemented and supported AIX (IBM pSeries) Systems in complex environments, performing daily checks, health checks, and managing LPARs and HMCs.

Provided second-level support as a Subject Matter Expert (SME) for a desktop environment of 2000 users and 3000 desktops. Supported Office 2003, business-critical applications, and in-house software, ensuring SLA adherence.

Served as a Local System Admin, supporting company management and translating requests into IT solutions. Managed user accounts and groups using Microsoft Active Directory and provided mobile support for laptops and PDAs.

Worked in the Systems division, responsible for internal network administration and Web Farm management. Ensured system security and integrity, and advised on new system developments for clients.

Responsible for LAN Management in the Milan Office, including Server NT 4.0, Lotus Notes/Domino platform, and backup systems. Co-ordinated and supported the implementation of the London head office PC network.

Provided first-level support as a technician, responsible for LAN maintenance. Handled first and second-line support for software, hardware, and networks, including troubleshooting and administration.

Completed a technical high school education with a focus on Nuclear Energy. Gained foundational knowledge in technical subjects.

Obtained a primary school diploma from Elemantare Meleri. Completed fundamental education.