Open to opportunities

Enam Zargar

@enamzargar

Message

Customer-focused Resolution Specialist delivering empathetic, efficient post-sale solutions.

India

Message

What I'm looking for

I seek a customer-focused role resolving post-sale issues, working with collaborative teams that value empathy, timely problem-solving, and opportunities to grow in customer experience and operations.

I am a customer-focused Resolution Specialist with four years of post-sale customer support experience in travel bookings and dispute resolution.

At Vertical Travels I investigated booking and travel issues, coordinated with vendors and internal teams, processed refunds, and rebooked travel plans to restore customer satisfaction.

I bring strong communication skills — evidenced by EF SET C2 proficiency — along with empathy, cultural sensitivity, and critical thinking to resolve complex, time-sensitive queries efficiently.

I hold a bachelor's degree in civil engineering and have training in virtual assistance; I seek to leverage my problem-solving and attention to detail to contribute to teams that prioritize excellent customer experience.

Experience

Work history, roles, and key accomplishments

Resolution Specialist

Vertical Travels

Oct 2020 - Mar 2025 (4 years 5 months)

Managed post-sale customer support for travel bookings by investigating issues, coordinating with vendors, processing refunds, and rebooking travel plans. Delivered empathetic, timely resolutions to maintain customer satisfaction and ensure smooth merchant interactions.