At V4 Company, I manage client accounts with a focus on retention, growth, and satisfaction. I track account performance and implement CRM platforms including Kommo, HubSpot, RD Station, and Pipedrive.
At Yázigi - Escola de Idiomas, I increased lead-to-enrollment conversion through prospecting strategies and digital campaigns, and optimized paid-traffic ROI with Meta Ads and Google Ads. I also created and managed strategic content and introduced management reports to support commercial and marketing decisions.
At Clínica Odonto Special, I strengthened relationships with patients and the medical team, attracted new clients through relationship-building initiatives, and implemented customer experience and loyalty strategies. I’m studying Commercial Management at UNDB and hold a Kommo CRM Specialist certification.
