I've led end-to-end UX research for Houghton Mifflin Harcourt's HMH Ed, a SaaS education platform for teachers, administrators, and parents. My research has informed AI feature development, a parent-facing MVP opportunity, and a redesigned homepage built around teacher priorities.
Across agency and research-lab work with organizations including ServiceNow, Cirque du Soleil, Desjardins, Telus, Vidéotron, Sobeys, and Deloitte Digital, I've connected qualitative and quantitative evidence to product, design, and business decisions. I build scalable research practices, train teams on methodology and AI-enabled workflows, and have contributed to more than 40 UX studies and HCI publications.
