Open to opportunities

Gemma Trigueros

@gemmatrigueros

Message

I untangle data-heavy UX problems and ship straightforward B2B, edtech, and EV interfaces.

Canada

Message

At FLO, I led ergonomic validation and beta testing for EV charging products, uncovering critical usability and reliability risks before launch. I also translated field, safety, and sales research into clearer interfaces, fleet monitoring dashboards, and B2B configurator requirements.

I've spent a decade using mixed-methods research, usability testing, and interaction design to simplify complex products. Earlier, I redesigned educational and high-traffic web experiences, improving navigation, content discoverability, and design consistency.

Experience

Work history, roles, and key accomplishments

Beta Testing Manager / User Experience Researcher

FLO

Jan 2024 - Jan 2025 (1 year)

Led ergonomic validation with 18 participants across 2 prototype iterations, identifying 12 critical usability risks before North American launch. Identified and escalated a reliability issue during beta testing with 70+ participants, mitigating potential six-figure post-launch warranty exposure.

Usability Testing User Interviews Survey Design Research Synthesis Data Analysis Stakeholder Interviews Workflow Mapping Ergonomics Validation Prototyping WCAG Accessibility

User Experience Designer - Researcher

FLO

Jan 2021 - Jan 2023 (2 years)

Designed a fleet monitoring dashboard that simplified complex station data for support teams. Delivered implementation-ready UI specs, resolving hardware-interaction conflicts before engineering handoff.

UX Design UX Research Wireframing Usability Testing Design Systems Information Architecture Figma Miro Jira Notion Dovetail User Testing Hotjar

User Experience Specialist

Scolab

Jan 2021 - Dec 2021 (11 months)

Co-led the website redesign, transforming the interface into a user-centric platform aligned with educational goals. Restructured site navigation based on stakeholder interviews and user surveys to eliminate friction points.

UX Design UX Research Wireframing Prototyping Usability Testing Stakeholder Interviews Survey Information Architecture Navigation Design

UX/UI Designer

Technology Evaluation Centers

Jan 2016 - Dec 2018 (2 years 11 months)

Redesigned site navigation and information architecture, introducing a mega menu that improved content discoverability for 100K+ monthly users. Simplified 100+ product page layouts and optimized calls-to-action, reducing steps in the user journey and increasing engagement.

UX Design UI Design Information Architecture Navigation Design Content Strategy UI Libraries Style Guide Collaboration With Dev Team