Emmanuel User

I’m a Customer Success and Technical Account Management professional with 5+ years of experience driving enterprise onboarding, AI workflow adoption, and customer growth in fast-paced SaaS and marketplace environments. I focus on bridging business and technical teams to deliver scalable operational improvements and measurable customer impact.

At ManoMano, I designed and implemented AI-powered operational workflows using Dust agents to automate support processes, reducing average resolution time by 50% and improving scalability across L2/L3 customer operations. I also led end-to-end onboarding for enterprise manufacturers, optimizing ERP/API integrations and accelerating time-to-value, while driving portfolio growth through data-driven insights and strategic coaching (+25% business growth across managed accounts).

Earlier, as a Customer Success & Growth role for marketplace sellers, I managed and expanded seller portfolios to drive revenue growth, retention, and operational performance. I optimized pricing strategies and commercial agreements and helped strengthen customer outcomes through proactive account management, workflow automation, and incident management (JIRA).