At TELUS, I gather and document business requirements with cross-functional stakeholders, then translate business needs into actionable solutions. I also build Excel-based KPI tracking tools that help stakeholders assess workload, performance, and SLA trends.
At TELUS, I design lightweight workflow automations across CRM and reporting processes, and validate automated data feeds and system outputs to support reliable data and workflows.
At Indigenous Services Canada, I analyzed more than 20,000 records and improved reporting quality by 26%. I also assessed applicant information against eligibility criteria to support funding decisions.
At Transport Canada’s iZEV Program, I analyzed applications for a $300M federal rebate program and contributed to verification improvements that reduced processing time by 35%. My earlier work includes technical support at Health Canada, project coordination at Transport Canada, and application processing at Passport Canada.
