ENEmmanuel Nyotumba
@emmanuelnyotumba
Economics and statistics graduate specializing in data analysis and customer-focused sales.
KenyaWhat I'm looking for
I am an Economics and Statistics graduate with hands-on experience in data analysis, economic modelling, customer service, and sales. I have applied statistical software for insight generation, supported cross-functional teams to resolve complex customer issues, and driven revenue through consultative selling and account management.
I have delivered results across retail and public-sector placements—managing operations, levy verification, and sales initiatives—while contributing to CSR programs and pursuing continuous skills development in SPSS and predictive analytics.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Jawabu Superstores
Jan 2025 - Jun 2025 (5 months)
Handled basic and complex customer issues, provided timely first-contact resolution, and performed cross-selling to boost sales volumes and customer satisfaction across store operations.
Customer Service Agent
Jawabu Superstores
Jul 2024 - Sep 2024 (2 months)
Collaborated with internal teams to address walk-in customer queries and technical challenges, ensuring timely resolution and maintaining customer satisfaction.
Levy Collection Attachee
Tourism Fund
Jul 2023 - Sep 2023 (2 months)
Checked and confirmed payment of the Tourism Levy by eateries in Nairobi West region to ensure compliance and continuity of operations.
Operations Assistant
Jawabu Superstores
Apr 2022 - Sep 2022 (5 months)
Oversaw departmental operations, identified root causes of issues, and implemented solutions while contributing to strategy and objective-setting to improve organizational functionality.
Sales Agent
Kisii Wines Agencies
Apr 2021 - Sep 2022 (1 year 5 months)
Generated leads, retained customers through consultative sales, and developed additional services to meet targets while participating in product training to maximize sales.
Education
Degrees, certifications, and relevant coursework
KUKenyatta University
Bachelor of Economics and Statistics, Economics and Statistics
2020 - 2025
Grade: Second Class Lower Division
Activities and societies: Participated in Kenyatta University Economic Students Association CSR activities and volunteering events.
Completed a Bachelor of Economics and Statistics with coursework in economics and statistical analysis; graduated with Second Class Lower Division.
Kisii High School
Kenya Certificate of Secondary Education, Secondary Education
2016 - 2019
Grade: B+
Completed the Kenya Certificate of Secondary Education, achieving a B+ grade.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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