Frank MawiraFM
Open to opportunities

Frank Mawira

@frankmawira

Results-driven research assistant with expertise in data analysis.

Kenya
Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a results-driven Research Assistant and Supervisor with over 8 years of diverse experience in research, data analysis, customer service, and team leadership. My strong expertise in market research and client communication has enabled me to deliver high-quality results consistently. I thrive in environments where I can work independently while also managing teams to achieve common goals.

Throughout my career, I have conducted in-depth research and developed well-structured reports for various clients. My role as a Supervisor at Picnic Lounge allowed me to lead a team to maintain high service standards while managing supplier relationships and optimizing operational costs. I am committed to resolving customer complaints and ensuring satisfaction, which has been a key aspect of my success in the hospitality sector.

In addition to my research and supervisory roles, I have experience in logistics and operations management, having coordinated the distribution of election materials for the Independent Electoral and Boundaries Commission. My educational background in Economics and Statistics, combined with my practical experience, equips me with the analytical skills necessary to excel in any research-oriented position.

Experience

Work history, roles, and key accomplishments

FR
Current

Research Assistant

Freelance

Aug 2016 - Present (8 years 11 months)

Conducted in-depth research and data analysis for diverse topics, developing well-structured reports and research papers for clients. Utilized online academic libraries and market research tools while maintaining strong client relationships to ensure timely project delivery.

OL

Cashier

Ololo Safari Lodge

Jun 2022 - Nov 2023 (1 year 5 months)

Processed customer transactions accurately and efficiently, balancing cash registers and handling daily financial reporting. Resolved pricing issues and customer complaints, while effectively communicating special orders and guest requests to the kitchen team.

K(

Census Enumerator

Kenya National Bureau of Statistics (KNBS)

Aug 2019 - Sep 2019 (1 month)

Collected household data with high accuracy and ensured full compliance with guidelines, completing all assigned interviews. Verified and mapped enumeration areas to gather comprehensive population data.

GG

Cashier

Gateway Sports Lounge & Grill

Feb 2018 - Apr 2019 (1 year 2 months)

Processed transactions, refunds, and returns with precision, balancing cash registers and managing financial reporting. Addressed customer concerns effectively and ensured consistent service excellence.

I(

Logistics Officer

Independent Electoral and Boundaries Commission (IEBC)

Jun 2017 - Aug 2017 (2 months)

Coordinated the transport and distribution of election materials, maintaining accurate records of all distributed resources. Developed and optimized delivery route maps to ensure efficient logistics.

HL

Call Center Agent & Data Entry Clerk

Horizon Contact Centers Ltd

May 2014 - Sep 2014 (4 months)

Entered data with accuracy and meticulous attention to detail, while responding to customer inquiries and resolving service issues efficiently. Assisted in team allocation and performance tracking to support operational goals.

Education

Degrees, certifications, and relevant coursework

SS

St. Lukes Boys Secondary School

Kenya Certificate of Secondary Education (KCSE), Secondary Education

Completed secondary education, achieving the Kenya Certificate of Secondary Education. Gained a strong academic foundation across various subjects.

IS

Ikuu Boys High School

Kenya Certificate of Secondary Education (KCSE), Secondary Education

Completed secondary education, achieving the Kenya Certificate of Secondary Education. Developed a solid academic background in preparation for higher education.

KU

Kenyatta University

Bachelor of Economics and Statistics, Economics and Statistics

Studied a comprehensive curriculum in economics and statistics, gaining strong analytical and quantitative skills. Developed expertise in data analysis, economic modeling, and statistical inference.

KU

Kenyatta University

Certificate in Leadership Development & Mentorship, Leadership Development & Mentorship

Completed a program focused on leadership principles and mentorship strategies. Enhanced skills in team management, communication, and professional development.

ZC

Zetech College

End-User Professional Certificate, Computer Studies

Acquired foundational knowledge and practical skills in computer studies. Focused on end-user applications and general computer proficiency.

Tech stack

Software and tools used professionally

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