Frank Mawira
@frankmawira
Results-driven research assistant with expertise in data analysis.
What I'm looking for
I am a results-driven Research Assistant and Supervisor with over 8 years of diverse experience in research, data analysis, customer service, and team leadership. My strong expertise in market research and client communication has enabled me to deliver high-quality results consistently. I thrive in environments where I can work independently while also managing teams to achieve common goals.
Throughout my career, I have conducted in-depth research and developed well-structured reports for various clients. My role as a Supervisor at Picnic Lounge allowed me to lead a team to maintain high service standards while managing supplier relationships and optimizing operational costs. I am committed to resolving customer complaints and ensuring satisfaction, which has been a key aspect of my success in the hospitality sector.
In addition to my research and supervisory roles, I have experience in logistics and operations management, having coordinated the distribution of election materials for the Independent Electoral and Boundaries Commission. My educational background in Economics and Statistics, combined with my practical experience, equips me with the analytical skills necessary to excel in any research-oriented position.
Experience
Work history, roles, and key accomplishments
Research Assistant
Freelance
Aug 2016 - Present (8 years 11 months)
Conducted in-depth research and data analysis for diverse topics, developing well-structured reports and research papers for clients. Utilized online academic libraries and market research tools while maintaining strong client relationships to ensure timely project delivery.
Supervisor
Picnic Lounge
Jan 2024 - Oct 2024 (9 months)
Led a team of restaurant staff to maintain high service standards and managed supplier relationships to optimize operational costs. Successfully resolved customer complaints and handled inquiries, conducting regular staff meetings to improve performance and motivation.
Cashier
Ololo Safari Lodge
Jun 2022 - Nov 2023 (1 year 5 months)
Processed customer transactions accurately and efficiently, balancing cash registers and handling daily financial reporting. Resolved pricing issues and customer complaints, while effectively communicating special orders and guest requests to the kitchen team.
Census Enumerator
Kenya National Bureau of Statistics (KNBS)
Aug 2019 - Sep 2019 (1 month)
Collected household data with high accuracy and ensured full compliance with guidelines, completing all assigned interviews. Verified and mapped enumeration areas to gather comprehensive population data.
Cashier
Gateway Sports Lounge & Grill
Feb 2018 - Apr 2019 (1 year 2 months)
Processed transactions, refunds, and returns with precision, balancing cash registers and managing financial reporting. Addressed customer concerns effectively and ensured consistent service excellence.
Logistics Officer
Independent Electoral and Boundaries Commission (IEBC)
Jun 2017 - Aug 2017 (2 months)
Coordinated the transport and distribution of election materials, maintaining accurate records of all distributed resources. Developed and optimized delivery route maps to ensure efficient logistics.
Call Center Agent & Data Entry Clerk
Horizon Contact Centers Ltd
May 2014 - Sep 2014 (4 months)
Entered data with accuracy and meticulous attention to detail, while responding to customer inquiries and resolving service issues efficiently. Assisted in team allocation and performance tracking to support operational goals.
Education
Degrees, certifications, and relevant coursework
St. Lukes Boys Secondary School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
Completed secondary education, achieving the Kenya Certificate of Secondary Education. Gained a strong academic foundation across various subjects.
Ikuu Boys High School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
Completed secondary education, achieving the Kenya Certificate of Secondary Education. Developed a solid academic background in preparation for higher education.
Kenyatta University
Bachelor of Economics and Statistics, Economics and Statistics
Studied a comprehensive curriculum in economics and statistics, gaining strong analytical and quantitative skills. Developed expertise in data analysis, economic modeling, and statistical inference.
Kenyatta University
Certificate in Leadership Development & Mentorship, Leadership Development & Mentorship
Completed a program focused on leadership principles and mentorship strategies. Enhanced skills in team management, communication, and professional development.
Zetech College
End-User Professional Certificate, Computer Studies
Acquired foundational knowledge and practical skills in computer studies. Focused on end-user applications and general computer proficiency.
Availability
Location
Authorized to work in
Social media
Job categories
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