Open to opportunities

Emmanuel Nwaneri

@emmanuelnwaneri

Message

I resolve customer issues and improve retention across omnichannel support.

Nigeria

Message

What I'm looking for

I'm seeking a customer support role where I can apply my interpersonal, problem-solving, and service skills to resolve issues, improve customer satisfaction and retention, and support organizational success.

At VDT Communications, I provide real-time support through calls, social media, and live chat, resolving customer inquiries, technical issues, and billing concerns.

I handle inbound and outbound communication to maintain customer satisfaction, promote product awareness, and support client retention. I work closely with technical and marketing teams to improve service delivery and customer experience.

I document customer interactions and resolutions, manage and prioritize tickets according to SLAs, and escalate complex cases when needed.

I also track retention rates, analyze churn trends, and prepare reports on performance, feedback, and KPIs to identify process and product improvements.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

VDT Communications

Nov 2021 - Present (4 years 10 months)

Provide real-time support to customers via calls, social media, and live chat to resolve inquiries and service issues. Handle inbound and outbound communication, troubleshoot technical and billing issues, and collaborate with teams to improve service delivery and retention.