Emmanuel GouyoEG
Open to opportunities

Emmanuel Gouyo

@emmanuelgouyo

Bilingual customer support representative with expertise in travel solutions.

Togo
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated customer support representative with experience in providing exceptional service in the travel industry. My role as a bilingual Airbnb Resolutions agent at Teleperformance allowed me to assist hosts and travelers by resolving issues and educating them on the platform's features. I take pride in my ability to communicate effectively and provide tailored solutions to diverse situations.

In my previous position as a travel manager with asaptickets, I excelled in offering users the best flight options based on their preferences and budgets. My strong problem-solving skills and attention to detail have enabled me to build lasting relationships with customers, ensuring their needs are met promptly and efficiently. I am passionate about creating positive experiences for clients and fostering a collaborative work environment.

Experience

Work history, roles, and key accomplishments

TT

Airbnb R1 Agent

Teleperformance Togo

Feb 2025 - Apr 2025 (2 months)

Worked as a bilingual Airbnb Resolutions 1 agent, providing solutions to diverse situations for hosts and travelers. Educated users on using the Airbnb platform and resolved issues concerning cancellation policies and refunds.

Education

Degrees, certifications, and relevant coursework

UL

Université de Lomé

Bachelor of Arts, American Literature

Currently pursuing a Bachelor of Arts in American Literature. This program focuses on the study of American literary works and their cultural contexts.

Tech stack

Software and tools used professionally

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