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Emmanuel Donato

@emmanueldonato

Executive Assistant at GFS Group of Companies who handled executive correspondence, legal documentation, and administrative operations.

Philippines

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At GFS Group of Companies, I managed business correspondence, reports, and legal documentation for the Vice President. I also coordinated administrative operations and property management tasks.

I acted as Officer-in-Charge in the Vice President’s absence and handled internal and external communications.

At Times Asia Publications,Inc, I supervised the Documents Processing Unit, where staff handled high-volume credit card applications. I ensured client-submitted data was accurate and complete, and investigated discrepancies and sensitive or fraudulent cases.

I currently manage online sales of electronic devices at Chester's Gadgets, handling customer inquiries, chat support, and order processing. I also maintain client relationships and respond to customer concerns.

Experience

Work history, roles, and key accomplishments

Current

Business Owner

Current

Chester's Gadgets

Dec 2010 - Present (15 years 10 months)

Managed online sales of electronic devices through e-commerce platforms and social media. Handled customer inquiries, chat support, and order processing while maintaining client relationships.

Ecommerce Social Media Customer Service Live Chat Order Processing Customer Relationship Management

Head, Documents Processing Unit

Times Asia Publications, Inc.

Sep 2003 - Aug 2010 (6 years 11 months)

Supervised a team of 20+ staff handling high-volume credit card applications. Ensured accuracy, completeness, and quality of client-submitted data and investigated discrepancies.

Supervision Data Quality Document Processing Fraud Investigation Quality Assurance

Senior Administrative Assistant

Times Asia Publications, Inc.

Nov 2002 - Sep 2003 (10 months)

Handled customer inquiries and application follow-ups. Verified and validated client information and coordinated with internal teams for timely processing.

Customer Service Data Verification Document Processing Coordination

Executive Assistant to the Vice President

GFS Group of Companies

Aug 1998 - Nov 2002 (4 years 3 months)

Managed business correspondence, reports, and legal documentation. Coordinated administrative operations and property management tasks, and acted as Officer-in-Charge in the absence of the Vice President.

Executive Support Correspondence Management Report Preparation Property Management Communication Skills

Marketing Executive

Centech Labels, Inc.

Feb 1998 - Aug 1998 (6 months)

Conducted sales presentations and developed client relationships. Promoted company services and expanded the client base.

Sales Presentations Customer Relationship Management Marketing

On-Premise Sales Specialist

Getz Bros. Philippines, Inc.

Jun 1997 - Feb 1998 (8 months)

Managed client accounts and sales strategies. Coordinated orders, deliveries, and product availability, and prepared sales and collection reports.

Sales Account Management Order Coordination Reporting

Import & Export Officer

Getz Bros. Philippines, Inc.

Jul 1995 - May 1997 (1 year 10 months)

Processed import/export documentation and ensured compliance. Coordinated with brokers, banks, and internal teams, and managed shipment release and logistics.

Import export documentation Compliance Logistics Coordination Communication Skills

Inventory Officer / Executive Assistant

Getz Bros. Philippines, Inc.

Jan 1995 - Jul 1995 (6 months)

Monitored inventory levels and coordinated stock transfers to warehouses nationwide. Prepared reports and business correspondence and assisted in administrative functions.

Inventory Management Reporting Administrative Support Coordination