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Emmanuel Dilibe

@emmanueldilibe

Customer Support Representative in e-commerce who introduced a Pay on Delivery system with verification workflows to reduce cancellations and fraud.

Nigeria

Message

I introduced a Pay on Delivery model for my independent retail business and developed the customer service framework and verification workflows that made it secure and reliable.

I handled written inquiries across messaging and email, maintaining a response time under 15 minutes and a 95%+ satisfaction rating. I also trained three support assistants and supported customer inquiries, sales records, and delivery coordination in retail roles.

Experience

Work history, roles, and key accomplishments

Customer Service & Retail Representative

Glamour Stores

Handled digital chats, text updates, and follow-up messages regarding promotions, stock availability, and delivery updates. Coordinated with delivery riders and dispatch agents to ensure local packages reached customers safely and promptly.

Customer Service Digital Communication Logistics Coordination Order Updates

Customer Support & Operations Assistant

Gozmic Computers Ventures

Managed customer messaging, product inquiries, specs breakdown, and order statuses via text and digital platforms. Maintained daily sales logs and digital spreadsheets to support inventory organization and store tracking.

Customer Support Digital Communication Spreadsheets Inventory Management Order Processing

E-Commerce Operations Lead

Self-Employed Retail Business

Introduced the Pay on Delivery (POD) payment model and engineered the customer service framework and verification protocols. Handled all written inquiries across messaging and email channels, maintaining a <15-minute response time and achieving a 95%+ satisfaction rating.

Cash On Delivery Customer Support Email Support Live Chat team training Order Processing Conflict Resolution