Matilda Oniha
@matildaoniha
Customer Care Representative at PROVIDERS LLC who supports customers with POS payment issues and helped Kenny Grocery Stores grow sales by over 50%.
NigeriaWhat I'm looking for
At PROVIDERS LLC, I respond to customer inquiries and help troubleshoot payment and banking issues related to POS transactions. I work to understand each concern and explain appropriate solutions clearly.
At KENNY GROCERY STORES, I assisted customers with product inquiries, purchases, and service requests. I introduced online ordering and home delivery options, helping customers order foodstuff from home.
I also helped establish the store's online presence and contributed to a reported sales increase of over 50% through improved ordering convenience and customer engagement. I'm currently pursuing a BSc in Public Policy and Administration at Miva Open University.
Experience
Work history, roles, and key accomplishments
Customer Success / Retail Operations
Kenny Grocery Stores
Assisted customers with product inquiries and purchases, and introduced online ordering and home delivery options. Contributed to a reported sales increase of over 50% through improved ordering convenience and customer engagement.
Customer Care Representative
Providers LLC
Responded to customer inquiries and assisted with service-related concerns. Helped troubleshoot payment and banking issues associated with POS transactions.
Education
Degrees, certifications, and relevant coursework
Miva Open University
Bachelor of Science, Public Policy and Administration
Grade: 4.67
Currently pursuing a Bachelor of Science in Public Policy and Administration with a CGPA of 4.67.
Dr Soyemi Memorial Secondary School
Secondary School Certificate, General Studies
Completed secondary education with six credits in the Senior School Certificate Examination.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Matilda?
You can contact Matilda and 90k+ other talented remote workers on Himalayas.
Message MatildaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
