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Emmanuel Chukwuka

@emmanuelchukwuka

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Customer Service Representative at Electronic Payplus Limited resolving inquiries across phone, email, and live chat.

Nigeria

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What I'm looking for

I'm seeking a Customer Service Representative role to drive customer satisfaction and support business growth.

At Electronic Payplus Limited, I support customers across phone, email, and live chat, responding to inquiries and resolving service concerns. I maintain customer records in CRM systems and follow up on unresolved issues.

At Lipany Ventures Enterprise, I provided customer service and administrative support, processed orders, and maintained customer records. I'm seeking a Customer Service Representative role to drive customer satisfaction and support business growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Electronic Payplus Limited

Jan 2023 - Present (3 years 9 months)

Delivered professional customer service across phone, email, and live chat, resolving inquiries and complaints while maintaining accurate CRM records. Managed high-volume interactions, performed escalations, and collaborated with internal teams to ensure service quality.

Customer Service CRM Data Entry Complaint Resolution Active Listening Problem Solving Live Chat Email Support Phone Support Teamwork Escalation Procedures

Virtual Administrative / Customer Service Support

Lipany Ventures Enterprise

Jan 2017 - Dec 2020 (3 years 11 months)

Provided front-line customer service and administrative support, handling inquiries, order processing, and issue resolution. Maintained customer records and coordinated routine activities to support efficient operations.

Customer Service Administrative Support Order Management Record keeping Communication Skills Active Listening Follow up Problem Solving