At Bristol Myers Squibb, I provide weekday technical support for up to 10 users across an environment with 13+ manufacturing and laboratory instruments. I resolve ServiceNow incidents involving instrument issues, user access, and account administration for Manufacturing and Quality Control operations.
I administer instrument user accounts, manage Active Directory group membership, and create vendor accounts for approved third-party access. I also troubleshoot equipment including the Cryomed Controlled Rate Freezer and Sepax Cell Washer, coordinating with vendors and internal stakeholders when escalation or maintenance is needed.
My work at Bristol Myers Squibb follows applicable GxP, FDA, and HIPAA-related requirements. I focus on maintaining authorized access and reliable instrument availability for regulated operations.
Previously, as an IT System Administrator / Junior Network Engineer (Contract) at Justice Resource Institute – GlenHaven Academy, I installed and maintained network hardware and software, supported LAN and wireless connectivity, and implemented VLANs. I also supported laboratory staff with hardware, software, and connectivity issues and tracked incidents in ServiceNow.
