Emily User

Owns end-to-end delivery of concurrent B2B website, branding, and digital implementation projects from discovery through post-launch support. Serves as primary client contact and facilitates discovery and brand strategy workshops.

Managed full-cycle bookkeeping and financial operations for multiple clients, including payroll, invoicing, A/P, A/R, reconciliations, and financial reporting. Improved recurring workflows and automation using QuickBooks and Hubdoc.

Managed client relationships through needs discovery, solution recommendations, new-business outreach, and ongoing account communication. Developed expertise across technical office solutions to communicate products clearly and support customer purchasing decisions.

Supported a restaurant launch and trained and supervised an 8-person front-of-house team while maintaining high-touch customer service.

Pursued a Psychology degree with a minor in Criminology.