At Connecticut Water, I manage customer accounts, billing inquiries, payment arrangements, and collections support. I research billing disputes, high-usage investigations, and meter-related issues by reviewing consumption data and account activity.
I coordinate with field operations, meter technicians, engineering, and construction teams to resolve service issues. I also train and mentor new employees on customer service procedures, utility billing processes, and company policies.
Before Connecticut Water, I managed operations at Rue21 and A&M. At A&M, I supervised, trained, and evaluated a team of up to 15 employees while overseeing hiring, scheduling, and performance management.
Earlier, as Assistant Store Manager at Cache, I assisted with store operations and employee supervision. Across my utility and retail roles, I’ve worked on customer escalations, cash management, inventory control, and operational goals.
