Emily Orr

Delivered passport services by examining, verifying, and adjudicating applications in accordance with federal policies. Conducted applicant interviews and entitlement decisions, reviewed complex legal documents to mitigate fraud risk, and liaised with federal and provincial agencies to verify identity and citizenship documentation.

Led a team of up to 20 staff by setting performance targets and coordinating weekly meetings and scheduling to optimize service delivery. Provided policy guidance and support to Passport and Citizen Service Officers and ensured availability of passport printing supplies.

Liaised with other department heads on policy changes and relayed updates to staff. Managed programming department personnel (up to 20 employees at a time) and provided guidance to help team members resolve issues and make decisions.

Assisted clients applying for programs including Social Insurance Numbers, Employment Insurance, Canada Pension Plan/Old Age Security, and passports. Reviewed and verified documents accurately in a fast-paced environment and supported professional development through training.

Selected and curated the Shorts: Canada & the World programs, reviewed films, and delivered introductions throughout the festival. Produced festival program guide content, maintained incoming information using spreadsheets and Google Docs, and coordinated with filmmakers/distributors on submissions, delivery to venues and post-production houses, and testing of incoming film submissions.

Provided administrative support including data entry, filing, correspondence handling, photocopying, and document preparation. Analyzed and scanned legal documents for processing and aided Canadians applying for the CERB benefit while obtaining Enhanced Secret security clearance.

Completed a Diploma in Travel and Tourism Business Management at Canadian Tourism College.

Earned a Secondary School Diploma from New Westminster Secondary School.