Emily Koelzer

Managed daily patient scheduling for multiple providers, adjusting plans for last-minute changes. Handled patient check-in and communication while verifying insurance, maintaining accurate patient records, and supporting billing and pre-authorizations as needed.

Owned day-to-day operations, handling tasks ranging from baking and decorating to packaging orders and customer relations. Managed marketing and accounting while building additional capabilities in website development and content creation.

Assisted with patient check-in and check-out by updating records and verifying insurance. Responded to patient inquiries, maintained multi-provider schedules, followed up on insurance claims, and supported the clinical team with scheduling and treatment-plan coordination.

Completed daily quality checks for incoming and outgoing shipments, including domestic and international processing. Maintained daily error logs, collaborated with sales and marketing on data entry, and supported product labeling and certification creation.

Trained across production areas in a cleanroom facility and managed daily production goals. Operated and maintained the wash alley while coordinating with other departments to support throughput and workflow.

Received and processed daily freight with a focus on efficiency and timeliness. Supported a small team, assisted floor associates, and helped maintain store standards to deliver a positive guest experience.

Responded to guest inquiries via phone, chat, and email, managing reservations across multiple locations. Supported community engagement by assisting on-site staff and guiding potential residents through the rental or purchasing process.

Activities and societies: Phi Theta Kappa

Studied baking and pastry at Schoolcraft College from 2014 to 2015. Member of Phi Theta Kappa.