Open to opportunities

Emily Ball

@emilyball

Message

Experienced aviation customer service supervisor specializing in above-wing operations and team leadership.

United States

Message

What I'm looking for

I'm seeking a supervisory role in airport or airline operations where I can lead teams, enhance passenger experience, ensure compliance, and contribute in a safety-focused, fast-paced environment with growth opportunities.

I am an aviation customer service supervisor with seven years of experience in above-wing operations, leading teams and coordinating gate activities to support timely departures and efficient boarding. I prioritize safety, regulatory compliance, and high standards of passenger service in fast-paced airport environments.

I have a proven track record resolving passenger conflicts, conducting employee audits, and communicating with airline partners to meet performance standards. Earlier in my career I developed product design and photo editing skills using Adobe Photoshop and Lightroom, and I have hands-on experience with GDS tools (Sabre, Amadeus).

Experience

Work history, roles, and key accomplishments

Current

Above Wing Supervisor

Current

Unifi Avation

Nov 2019 - Present (5 years 10 months)

Supervise above-wing operations, conducting employee audits for safety and regulatory compliance while coordinating gate operations to support timely departures and resolve passenger conflicts professionally.

Above Wing Operations Team Leadership Gate Coordination Conflict Resolution Passenger Communication Compliance

Customer Service Agent

Quickflight Inc.

Apr 2018 - Nov 2019 (1 year 7 months)

Processed ticketing and reservations, verified travel documents, routed passengers and baggage, and resolved customer issues to ensure efficient check-in and on-time departures.

Ticketing Passenger Check In Baggage Routing Customer Service

Product Designer / Photo Editor

Michele Coleman Photography

Oct 2009 - Mar 2017 (7 years 5 months)

Designed custom digital products and retouched images for clients, assisted on photo shoots as second photographer, and managed client communications to deliver polished final assets.

Adobe Photoshop Photography Client Communication Second Shooting

Telefunding Representative

JAK Productions Incorporated

Mar 2016 - Jun 2016 (3 months)

Met daily productivity goals by operating multiple systems to collect donations from previous donors for targeted organizations, maintaining accuracy and efficiency under targets.

Multitasking

Customer Service Representative

Direct Response

May 2012 - Feb 2013 (9 months)

Delivered outbound customer service, achieving performance in the 90th percentile of callers while assisting customers with promotional packages and maintaining accurate database records.

Outbound Calling Customer Retention Data Entry Communication

Education

Degrees, certifications, and relevant coursework

Washington State Community College

Associate in Applied Business, Computer Technologies

2010 - 2012

Grade: 3.67 GPA

Activities and societies: Phi Theta Kappa Honor Society

Completed an Associate in Applied Business in Computer Technologies at Washington State Community College from January 2010 to June 2012. Graduated with a 3.67 GPA and was a member of Phi Theta Kappa.