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Emely Abad

@emelyabad

Message

Detail-oriented enrollment analyst with strong data visualization skills.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my analytical skills and contribute to data-driven decision-making in a collaborative environment.

I am an experienced Enrollment Analyst with a strong background in data extraction and analysis. At Elevance Health, I have honed my skills in identifying patterns and trends in student enrollment data, generating comprehensive reports, and developing data visualizations to communicate findings effectively to stakeholders.

Previously, I served as a Call Center Manager at Metro Health Plus, where I was responsible for recruiting and training representatives, establishing customer service goals, and addressing various call center challenges. My experience as a Patient Representative at Weill Cornell further enhanced my communication and problem-solving skills, as I coordinated patient appointments and managed financial obligations.

Experience

Work history, roles, and key accomplishments

Enrollment Analyst

Elevance Health

Jan 2023 - Dec 2024 (1 year 11 months)

Extracted and analyzed student enrollment data from various sources to identify patterns and trends. Generated comprehensive enrollment reports highlighting key metrics like application volume, acceptance rates, enrollment numbers, and retention rates.

Data Extraction Data Analysis CRM Data Visualization

Call Center Manager

Metro Health Plus

Jan 2022 - Dec 2023 (1 year 11 months)

Recruited, trained, and developed call center representatives. Established goals for customer service, productivity, and quality, while addressing customer issues and other call center problems.

Recruitment Training Customer Service Productivity Quality Assurance Problem Solving

Patient Representative

Weill Cornell

Jan 2021 - Dec 2022 (1 year 11 months)

Coordinated patient appointments with healthcare providers based on availability. Processed co-payments, deductibles, and other patient financial obligations, and relayed patient information to medical staff as needed.

Payment Processing Patient Information Management Healthcare Administration Customer Service

Education

Degrees, certifications, and relevant coursework

Bronx Regional High School

High School Diploma, General Studies

Completed high school education at Bronx Regional High School, focusing on core academic subjects. Developed foundational skills in various disciplines.