At eDreams ODIGEO Connect, I handle booking changes, cancellations, and enquiries from hotel partners and travelers. I also check upcoming trips and confirm arrangements with suppliers so reservation problems can be fixed before guests arrive.
After a major provider insolvency, I was part of the recovery task force that re-confirmed more than 1,000 affected bookings directly with hotels and guests over three months. I regularly beat team targets for response time and resolution while working independently.
I build Gemini Gems and Claude skills to speed up repetitive work, and I’ve onboarded at least three new colleagues as a team buddy. I’m at my best when something goes wrong and needs sorting out quickly and clearly.
Before eDreams ODIGEO, I worked the front desk at Sé Boutique Hotel, handling arrivals, reservations, and guest requests; the hotel’s Booking.com rating stayed above 9/10. That experience helps me understand bookings from both the hotel’s and the guest’s side.
