Iām looking for a fully remote operations or customer success role where I can take ownership of day-to-day operations, improve processes, manage teams and client relationships, and help a growing business run more efficiently. I work well independently and enjoy bringing structure to busy environments.
ED
Open to opportunities
Elzanne Dietrich
@elzannedietrich
Operations and Client Services Manager at Occusurv, coordinating multi-region risk surveys from booking to invoicing.
South AfricaWhat I'm looking for
At Occusurv Consulting Services, I lead day-to-day operations for a multi-region commercial insurance risk-surveying business. I coordinate the workflow from client instruction and booking through survey completion, report delivery and invoicing.
I manage insurer and broker relationships, service expectations and escalations. I also oversee onboarding, training, performance support, resource allocation and subcontractor coordination.
Previously, I managed branch operations at Cape Radiology, coordinating clinical and administrative teams while maintaining compliance, safety and quality assurance. Earlier, as a Senior Diagnostic Radiographer at Gauteng Department of Health, Mamelodi Hospital, I delivered diagnostic imaging and supported departmental quality assurance, radiation safety, equipment coordination and staff training.
Experience
Work history, roles, and key accomplishments
OS
Current
Chief Operations Manager
Occusurv Consulting Services
Jan 2024 - Present (2 years 8 months)
Lead day-to-day operations for a multi-region commercial insurance risk-surveying business, coordinating workflow from client instruction to invoicing. Manage insurer and broker relationships, oversee onboarding and subcontractor coordination, and support financial reporting using Xero.
CR
Branch Manager and MRI Radiographer
Cape Radiology
Jan 2015 - Jan 2024 (9 years)
Managed branch operations, staffing, bookings, patient service, workflow, equipment, and daily issue resolution. Coordinated clinical and administrative teams, radiologists, referrers, patients, and service providers while maintaining compliance and quality assurance.
GH
Senior Diagnostic Radiographer
Gauteng Department of Health, Mamelodi Hospital
Jan 2012 - Jan 2015 (3 years)
Delivered diagnostic imaging and held responsibility for departmental quality assurance, radiation safety, equipment coordination, and staff training.
SM
Locum Radiographer
Saxby Medicross
Jan 2011 - Jan 2013 (2 years)
Provided digital radiography, patient registration, image processing, and report distribution.
MH
Community Service Radiographer
Mamelodi Hospital
Jan 2011 - Jan 2011 (0 months)
Supported imaging services, administration, stock control, safety, and quality requirements.
DR
Student Radiographer
Drs de Beer and de Jager Radiologists
Jan 2008 - Jan 2010 (2 years)
Completed clinical training across general radiography, CT, theatre, fluoroscopy, and mammography.
Education
Degrees, certifications, and relevant coursework
Cape Peninsula University of Technology
Professional Certificate, Magnetic Resonance Imaging
Professional Certificate in Magnetic Resonance Imaging from Cape Peninsula University of Technology.
Stellenbosch University
Professional Certificate, Peripheral Venous Access and IV Line Management
Professional development in Peripheral Venous Access and IV Line Management from Stellenbosch University.
Tshwane University of Technology
National Diploma, Diagnostic Radiography
National Diploma in Diagnostic Radiography from Tshwane University of Technology.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
South AfricaAuthorized to work in
Salary expectations
51k-100k ZAR
Social media
Skills
Operations ManagementClient ServicesWorkflow CoordinationRemote Customer Service DeliveryResource PlanningSubcontractor coordinationBillingReconciliationsProcess ImprovementStakeholder CommunicationTeam LeadershipCommercial Insurance Risk SurveyingRadiographyMagnetic Resonance Imaging (MRI)Computed Tomography (CT)
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