I’m looking for a remote position in Customer Support, Customer Service, or Client Relations, preferably in a chat or email-based environment. I’m fluent in Russian and English, with 6 years of experience and strong communication, problem-solving, and customer service skills. I enjoy helping people, handling inquiries, and providing a positive customer experience.
Looking for a job
Elvira Nasretdinova
@elviranasretdinova
Customer service professional with 5+ years’ experience in luxury hospitality and premium client support. Skilled in resolving enquiries and complaint
Russian FederationWhat I'm looking for
At SILVER SANDS NIYAMA PRIVATE ISLANDS, I serve as a key contact for international guests, handling enquiries and providing personalised assistance. I coordinate bookings, excursions, and special requests with relevant teams.
I take ownership of guest concerns and follow through with colleagues to reach satisfactory resolutions. My attentive service and proactive problem-solving have helped maintain a 90%+ positive guest feedback rate.
At SHERATON PLAZA UFA CONGRESS HOTEL, I managed front office operations and supervised and coached a team of 10 associates. I also organised VIP arrivals and coordinated with other departments to resolve guest and operational issues.
Experience
Work history, roles, and key accomplishments
SI
Current
Guest Relations Officer
Silver Sands Niyama Private Islands
Apr 2025 - Present (1 year 7 months)
Serve as a key contact for international guests, handling enquiries and providing timely, personalised assistance. Coordinate bookings, excursions, and special requests, and maintain a 90%+ positive guest feedback rate.
SH
Front Office Supervisor
Sheraton Plaza Ufa Congress Hotel
Jul 2022 - Jan 2025 (2 years 6 months)
Managed front office operations, including guest enquiries, arrivals, departures, and issue resolution. Supervised and coached a team of 10 associates, and coordinated with housekeeping and reservations to resolve issues.
UA
VIP & Business Lounge Service Agent
Ufa International Airport
Sep 2021 - Apr 2022 (7 months)
Supported VIP and business-class passengers with individual enquiries and requests in a time-sensitive setting. Coordinated with airport teams and service providers to address passenger needs.
Education
Degrees, certifications, and relevant coursework
Bashkir State University
Bachelor's Degree, Philology
2016 - 2020
Bachelor's Degree in Philology from Bashkir State University, Russia, from 2016 to 2020.
Liaoning University
Chinese Language Program, Chinese Language
2018 - 2019
Chinese Language Program at Liaoning University, China, from 2018 to 2019.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Russian FederationAuthorized to work in
Salary expectations
30k+ USD
Social media
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