Nonzwakazi Maine
@nonzwakazimaine
Detail-oriented finance professional with 12+ years’ experience in customer support, virtual administration, bookkeeping, reporting and reconciliation
What I'm looking for
I am a BCom Accounting graduate with over 12 years of experience in finance administration, bookkeeping, customer service, reporting, and stakeholder support. My background spans banking, telecommunications, healthcare, insurance, agriculture, and professional-services environments.
I have experience in budgeting, cash-flow forecasting, reconciliations, billing, credit administration, accounts payable, collections, customer query resolution, and process improvement. In previous roles, I have supported clients and internal teams by resolving enquiries, analyzing financial and customer data, maintaining accurate records, and improving operational processes.
I am confident working independently in remote environments and collaborating with distributed teams. My technical skills include Microsoft 365, Excel, Power BI, Tableau, Salesforce, QuickBooks, Pastel, SAP, SharePoint, and Concur.
I am interested in remote opportunities in Virtual Assistance, Customer Support, Virtual Bookkeeping, Finance Administration, and Business Operations. I am organized, reliable, customer-focused, and committed to delivering accurate, professional support.
Experience
Work history, roles, and key accomplishments
• Designed and maintained financial forecasts, cash flow models, and scenario planning for multi-sector investment portfolios, directly informing strategic decision-making
• Prepared annual budgets, variance analyses, and long-term financial strategies to support investment origination and growth objectives
• Conducted cost-benefit analyses for farm operations, and evaluating risk-return profiles
• Respond efficiently, accurately and courteously to all customer service matters, complaints and requests
• Support the development and maintenance of processes in Customer Services Centre
• Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements
• Establish and
• Utilize data insights, visualization techniques, and storytelling to interpret data sets, identify patterns, and uncover key business trends that drive growth, reduce credit notes, and promote process and behavioural changes
• Accurately register and reconcile credit note requests electronically via Microsoft SharePoint workflows
• Ensure customer satisfaction by investigating, consolidating inf
• Use data insights, data visualisation techniques and storytelling to interpret number sets, identify patterns, and uncover
business trends critical to driving growth by curving credit notes and motivating for process and behavioural changes
• Registering all accurate and reconciled credit notes requests electronically on Microsoft SharePoint workflow
• Ensure customer satisfaction and feedback b
• Full function creditors up to pre-payment level
• Liaise day to day with the hospital to ensure all invoices are valid and accurate
• Processing invoices and credit notes (returns)
• Maintaining relationships with Suppliers/Creditors and sending remittances
• Supplier reconciliations and creditor ledger maintenance
• Intercompany journal processing
• Ensure that no settlement discount will be fo
• Cash Book maintenance
• Other liabilities, general ledger maintenance
• Month end Journals
• Foreign and local deposits
• Investigate and allocate
• Office management and filing
• Processing invoices and sending remittances
• Preparation and loading for EFT payments (both domestic and foreign/offshore payments)
• Reconciliation of Creditor accounts
• Reconciliation of Broker accounts
• Month end Journals
• Maintaining relationships with Suppliers/Creditors
• Office management and filing
• Cash book, Accounts receivable & Accounts payable monthly reconciliations
• Payment processing for creditors & reimbursement of employee expense claims
• Assist in implementation of new inventory management software & systems
• Assist with bi-annual & annual stock counts
• Review inventory counts quarterly; analyse and report on variances
• Investigate and analyse monthly stocks and provisions
•
• Supplier contract negotiation, administration and customer retention
• Credit risk analysis and debtor vetting
• Maintaining staff numbers by recruiting, selecting, orienting, and training employees
• Preparation of BEE score card, Labour related matters and staff disciplinary hearings
• Reporting - management accounts. Preparing and Analysing financial statements
• Reconciliation and payment of
Education
Degrees, certifications, and relevant coursework
Port Elizabeth Golf Club
N3 Entrepreneurship & Business Management
University of Cape Town
Business Analytics
Westering High School
High School Diploma
Merit achievement pass (B average)
University of Cape Town
Certificate, Business Analytics
2021 - 2021
Business Analytics
Nelson Mandela University
Bachelor's Degree, E-Commerce/Electronic Commerce
2007 - 2010
Graduating Modules: Financial Accounting, Cost and Management Accounting, Auditing Risk management and South African Taxation
Port Elizabeth College
Certificate, Entrepreneurship & Small Business Management
2005 - 2005
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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