Open to opportunities

Eloisa Yanez

@eloisaby

GoHighLevel CRM implementation and Tier II technical support expert delivering reliable automation and onboarding for startups.

Venezuela

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What I'm looking for

I’m looking for project-based or part-time work using my deep GoHighLevel expertise—owning onboarding, troubleshooting, and workflow automation while keeping client communication clear and systems stable.

I’m a bilingual GHL Expert and Technical Support Specialist (Tier II) with 5+ years of experience in CRM implementation and client success. I specialize in advanced troubleshooting, workflow automation, and technical VA services for international startups, and I’m known for resolving complex technical issues while keeping client communication high-quality.

As Chief of Implementations in GHL, I lead end-to-end client onboarding and requirement gathering. I configure and maintain complex GoHighLevel architectures—especially funnels and automated workflows—and I provide daily hands-on troubleshooting to ensure optimal system performance and fast bug resolution.

Previously, as a Tier II Technical Support Specialist in GoHighLevel, I resolved advanced escalations across automation workflows, trigger links, and integrations, including diagnosing and fixing backend errors beyond Tier I. I’ve also driven project delivery through ClickUp by standardizing SOPs and coordinating CRM and marketing readiness before final handoff.

Experience

Work history, roles, and key accomplishments

Current

Chief of Implementations (GHL)

Current

Strati Club

Sep 2024 - Present (1 year 7 months)

Led end-to-end GoHighLevel client onboarding and requirements gathering, configuring complex funnel and workflow architectures. Provide daily hands-on troubleshooting and technical support to ensure fast bug resolution and optimal system performance.

GoHighLevel CRM Implementation Sales Funnels Workflow Automation Technical Troubleshooting Client Onboarding Requirements Gathering Optimization

Tier II Technical Support Specialist

Swayze CRM

Apr 2024 - Nov 2024 (7 months)

Provided advanced Tier II support for GoHighLevel, resolving escalations involving automation workflows, trigger links, and integrations. Diagnosed and fixed backend errors beyond Tier I capabilities, ensuring 100% system uptime for clients.

GoHighLevel Workflows Integration Trigger Link Debugging Backend Error Diagnosis Live Calls & Ticketing

Project Manager & Backend Support

Clicks On Command & PlusPlus Media Inc.

Jul 2022 - Apr 2024 (1 year 9 months)

Directed end-to-end CRM project onboarding and account setup through 100% project completion. Architected ClickUp-based project workflows, built SOPs for backend processes and client management, and coordinated cross-functional delivery to meet CRM configuration and marketing asset quality standards.

CRM Implementation Project Management ClickUp SOP Development Backend Quality Assurance

Virtual Assistant (Meta Ads & CRM)

Clicks On Command Inc.

Nov 2021 - Jul 2022 (8 months)

Managed Meta Ads technical configuration and campaign changes in line with Business Manager strategy. Delivered GHL-focused CRM troubleshooting and end-user optimization, while handling high-volume customer support for lead management and campaign performance inquiries.

Meta Business Suite GoHighLevel Lead Management Campaign Optimization Customer Support