Looking for a job

Luis Cardenas

@luiscardenas

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I build and troubleshoot WordPress integrations, AI automation pipelines, and scalable digital infrastructure.

Venezuela

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What I'm looking for

I'm looking to build and support WordPress, AI automation, and API-integrated products where I can solve complex technical issues, improve user experiences, and collaborate across product and development teams.

I've delivered real-time WordPress technical support at WPMU DEV, maintaining a 98%+ customer satisfaction score while resolving complex plugin, theme, hosting, DNS, SSL, performance, and security issues.

I use server-log analysis and DevTools inspection to identify root causes, translate fixes into clear user guidance, and collaborate with product and development teams on bugs, patches, and user-facing improvements.

I've built AI-assisted WordPress tools, including an AniList and Gemini API content pipeline, a Google Indexing API automation plugin, a creator forum with privacy rendering, and a cookie-based guest media gallery.

My background also includes leading B2B digital marketing strategy and managing end-to-end client projects across LATAM and the US.

Experience

Work history, roles, and key accomplishments

First Line Support Agent & Technical Specialist

WPMU DEV

Aug 2021 - Aug 2026 (5 years)

Delivered real-time technical support for WordPress core and WPMU DEV plugin ecosystem, maintaining a 98%+ customer satisfaction score. Diagnosed and resolved complex technical issues spanning plugin/theme conflicts, hosting configurations, DNS, SSL, performance bottlenecks, and security breaches.

WordPress WPMU Dev Plugin Conflicts DNS SSL Hosting Environment Configuration Performance Optimization Security Hardening Trace Based Debugging REST APIs GraphQL Live Chat Ticketing Systems DevTools

Marketing Strategist Lead

GB Advisors

Apr 2021 - Apr 2022 (1 year)

Designed and executed digital marketing campaigns for B2B clients across LATAM and the US, driving lead generation and client retention. Coordinated technical marketing efforts between sales and support departments.

Digital Marketing B2B Marketing Strategy Lead Generation Customer Retention Cross Functional Collaboration

General Marketing Manager

GB Advisors

Apr 2017 - Apr 2021 (4 years)

Led the marketing department and oversaw digital strategy across all channels for a B2B-focused organization serving LATAM and US markets.

Digital Marketing B2B Marketing Team Leadership Digital Strategy

Project Manager

Lemon Digital

May 2017 - Apr 2019 (1 year 11 months)

Managed end-to-end marketing projects from client onboarding to final delivery, ensuring timely execution and quality standards.

Project Management Client Onboarding Quality Assurance

Education

Degrees, certifications, and relevant coursework

IIEMD-Instituto Internacional Español de Marketing Digital

Master of IT, Technology

2017 - 2018

Master of IT with a major in Technology from IIEMD-Instituto Internacional Español de Marketing Digital, completed from 2017 to 2018.

Instituto Universitario de Tecnología Antonio Ricaurte

Associate Degree, Advertising and Marketing

2011 - 2014

Grade: Cum Laude Honor Medal for Academic Excellence

Associate Degree in Advertising and Marketing from Instituto Universitario de Tecnología Antonio Ricaurte, graduated with Cum Laude Honor Medal for Academic Excellence.