Ellyanna Valeria

EV

Open to opportunities

Ellyanna Valeria

@ellyannavaleria

Gestiono procesos administrativos y atención al cliente B2B y B2C.

What I'm looking for

Busco una oportunidad para crecer en Back Office, apoyo administrativo y gestión de procesos, preferiblemente con horario diurno de lunes a viernes o modalidad híbrida. Quiero asumir nuevos retos, adquirir competencias y aportar organización, rigor y compromiso al equipo.

Gestiono contratos B2B y B2C para Galp a través de Manpower, tramitando altas, modificaciones, tarifas, cancelaciones y validación documental en el mercado regulado del gas.

Anteriormente, en Randstad atendí a clientes particulares y empresas en servicios de paneles solares, wallboxes, electrodomésticos y asistencia técnica. He gestionado incidencias, presupuestos, reclamaciones y seguimientos tanto en Front Office como Back Office.

También he apoyado a socios y aficionados del SL Benfica con pagos, entradas y Red Pass, incluyendo altas, renovaciones y cambios de asiento.

Me identifico con el Back Office, el apoyo administrativo y la gestión de procesos. Busco aportar organización, atención al detalle, comunicación y soluciones prácticas mientras sigo creciendo profesionalmente.

Experience

Work history, roles, and key accomplishments

BG

Current

Back Office Assistant

Current

3B Galp

May 2026 - Present (3 months)

Managed administrative tasks for B2B and B2C contracts in the regulated gas market, including contract processing, modifications, tariff updates, and cancellation requests.

Contract Management Administrative Support Data Analysis Documentation

MA

Current

Customer Service Agent

Current

Manpower

May 2025 - Present (1 year 3 months)

Provided customer service support, handling inquiries and resolving issues for clients.

Customer Service Problem Solving

SB

Customer Service Assistant

SL Benfica

May 2025 - May 2026 (1 year)

Assisted members and fans with information, managed membership fee payments, supported ticket sales, and handled Red Pass registrations and renewals.

Customer Service Payment Processing Ticket Management

RA

Customer Service Agent

Randstad

Jan 2023 - Mar 2025 (2 years 2 months)

Provided phone support to B2C and B2B clients, assisting with solar panels, wallboxes, and appliances, and managed technical service requests.

Customer Service Technical Support B2B B2C Problem Solving

MG

Customer Service Agent

Manpower Group

Oct 2022 - Dec 2022 (2 months)

Handled customer inquiries via phone and email, managed online orders, tracked deliveries, and resolved complaints.

Customer Service Order Management Complaint Resolution

DC

Waitress

Dote Cervejaria

Apr 2022 - May 2022 (1 month)

Provided table service, took orders, prepared desserts, and maintained cleanliness of tables and work area.

Customer Service Order Taking Food Service Cleaning

FD

Waitress

Frankie's Hot Dog

May 2021 - Apr 2022 (11 months)

Served customers, processed orders at the cash register and via delivery platforms, and maintained dining area cleanliness.

Customer Service Cash Handling Order Management Food Service

Education

Degrees, certifications, and relevant coursework

EA

Escola Secundária Pedro Alexandrino

High School Diploma, Languages and Humanities

2018 - 2021

Completed secondary education with a focus on Languages and Humanities.

Tech stack

Software and tools used professionally

DATOS

Salesforce

Primer

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