Elizma Rossouw

Supported instructional design and course production workflows, building courses in Articulate Rise 360 and publishing to LMS platforms including Thinkific and TalentLMS. Created storyboard content, generated AI-assisted assets, published SCORM packages, and performed QA to incorporate client feedback.

Provided user support for a global online workforce platform, resolving account access, payments, assessments, and technical issues. Managed Freshdesk support tickets, troubleshot UHRS setup, escalated complex cases, and followed up to resolution.

Managed digital publishing workflows across blogs, podcasts, social media, and video platforms. Converted podcasts into WordPress posts, created Canva-based graphics and captions, scheduled content with Preview and Later, maintained Airtable publishing pipelines, and translated Loom instructions into repeatable SOPs.

Evaluated AI-generated responses to support LLM training by assessing accuracy, reasoning quality, safety, and guideline compliance. Identified hallucinations and inconsistencies, provided structured rubric-based feedback, compared multiple model outputs, and flagged policy-violating content.

Performed AI training and evaluation tasks focused on speech testing, multilingual checks, and content annotation. Rated voice samples for naturalness and similarity to reference speakers, tested Afrikaans voice/chat interfaces, and annotated video content for safety and policy compliance.

Contributed to transcription, translation, and voice recording tasks for AI training datasets. Transcribed Afrikaans audio with formatting and accuracy standards, translated between Afrikaans and English, and provided native pronunciation for speech dataset development.

Supported operations of a lead-generation platform across data management, onboarding, and customer support workflows. Managed partner records in Airtable, assisted with WhatsApp communication channel setup using Twilio, handled high-volume client communication, and supported ticketing rollouts while identifying recurring issues to improve workflows.

Provided operational and administrative support across sales, purchasing, production, inventory, dispatch, and office coordination. Managed quotations and credit transactions, processed purchase orders, verified dispatch and stock records, reconciled transactions, and supported month-end reporting using Excel and SAP.

Completed a fully accredited certificate in Natural Medicine & Herbalism.

Completed a TEFL 120-hour course.

Bachelor of Science in Life Science with a focus on Microbiology and Biochemistry (completed in 2018).

Completed an Introduction to Laboratory Information Management Systems (LIMS) course.

Completed Touch Typing Training (year listed: 2018).

Completed the National Senior Certificate (NSC) in 2011.