Open to opportunities

Elizabeth Smith

@elizabethsmith4

I’m a Laboratory Operations Manager who coordinates projects and system implementations to improve healthcare workflows and compliance.

Zimbabwe

Message

What I'm looking for

I’m looking for a healthcare-operations role where I can lead cross-functional projects and implementations, improve workflows and turnaround times, and strengthen compliance through clear documentation, training, and reliable follow-through.

I coordinate day-to-day laboratory and support operations end-to-end, from receiving and accessioning to customer service and reporting. I monitor turnaround times, workload, staffing needs, and service levels, then partner across laboratory, quality, technology, and business teams to resolve workflow issues and keep operational priorities on track.

I also lead implementations and transition activities—supporting workflow review, user testing, training, issue tracking, and go-live support for the Orchard Enterprise laboratory information system. I create and maintain SOPs, job aids, training and onboarding resources, and competency documentation, and I’ve supported quality improvement and corrective-action activities that reduce rework and improve consistency while maintaining HIPAA, quality, and documentation requirements.

Experience

Work history, roles, and key accomplishments

Laboratory Operations Manager

ProPhase Diagnostics

Jan 2021 - Jan 2026 (5 years)

Coordinated day-to-day clinical laboratory operations across receiving, accessioning, customer service, reporting, and related workflows. Supported an Orchard Enterprise LIS implementation, created SOPs and training materials, tracked timelines and operational metrics, and ensured HIPAA and quality documentation compliance.

Healthcare Operations laboratory operations Process documentation SOPs Customer Support Issue Resolution KPI Reporting Quality and Compliance Cross functional Coordination Vendor coordination Change Support Regulatory Documentation HIPAA Salesforce Excel

Project Manager - Lab Ops Coordinator

Icon Plc

Jan 2018 - Jan 2021 (3 years)

Coordinated operational activities for multiple clinical trial laboratory projects, including timelines, deliverables, documentation, and stakeholder follow-up. Managed project trackers and risk/action items, supported audit readiness and compliance documentation, and reviewed operational data to identify delays and improvement opportunities.

Project Coordination laboratory operations Action Item Management Stakeholder Management Status Reporting Document Management Audit Readiness Quality and Compliance Issue Resolution Process Improvement

Reference Laboratory Specialist

Sunrise Medical Laboratories

Jan 2012 - Jan 2018 (6 years)

Coordinated reference laboratory testing, specimen routing, documentation, and follow-up for physicians, hospitals, outpatient providers, and healthcare clients. Monitored turnaround times and resolved service delays while maintaining accurate testing and regulatory-quality documentation and supporting time-sensitive requests.

Reference Laboratories Specimen Routing Quality and Compliance Regulatory Documentation Customer Service Issue Resolution

Staffing Coordinator / Scheduler

Skilled Nursing Facilities

Jan 2008 - Jan 2012 (4 years)

Coordinated staff schedules, shift coverage, attendance, and daily staffing needs for long-term care and rehabilitation settings. Supported onboarding, payroll verification, employee records, and workforce documentation, working with nursing leadership to address coverage gaps and changing priorities.

Staff Scheduling Workforce Coordination Onboarding Employee records management Documentation