At Latina Music Group SAS, I manage post-sale support for a portfolio of more than 50 corporate clients, contributing to the renewal of 30 active contracts. I also handle more than 500 monthly requests through institutional email and chat.
I restructured and cleaned a database of more than 1,849 records, removing inaccurate data and improving account assignment to reduce response and follow-up times.
Previously at Latina Music Group SAS, I coordinated corporate billing follow-up and reconciliation. I reduced portfolio delinquency by 25% by implementing structured payment reminders and personalized support.
At Abetelnet Solutions, I updated CRM interaction histories and cleaned and categorized records. Earlier, at Avantel S.A.S, I helped reorganize the support workflow to reduce PQRS resolution time and improved customer satisfaction scores through post-call surveys.
