ELIZABETH MUENI

I've supported remote patient administration at St. David's Medical Center and Methodist Dallas Medical Center, managing provider schedules, intake, insurance verification, records, and patient communication for US healthcare teams.

At St. David's, I booked and confirmed 500+ monthly visits, reduced no-shows by 25%, and supported coding and claims follow-up that contributed to a 30% reduction in claim rejections. I also verified benefits and managed prior authorizations, reducing average approval wait time from five days to two.

I keep patient records accurate and HIPAA-compliant across Epic, Athenahealth, TherapyNoted, and DrChrono, while helping patients resolve scheduling, billing, and insurance questions promptly. I've also trained four new virtual assistants in scheduling, intake, and compliant documentation practices.