Elizabeth Moore
@elizabethmoore3
I lead authorization intake teams while resolving complex customer, technical, and operational issues.
United StatesWhat I'm looking for
At ResultsCX, I supervise 20+ Authorization Intake agents, coach performance, support hiring and payroll accuracy, and maintain client service targets. I also handle supervisor callbacks to reduce retention issues and provider abrasion.
I've supported Medicaid and Medicare authorization requests, Hulu viewers, and roadside assistance customers, using Salesforce, Google Maps, proprietary systems, and troubleshooting tools to resolve account, payment, platform, and connectivity issues.
My background also includes customer service leadership at Walmart, technical support at teleNetwork and Support.com, and training teams in fast-paced retail and food-service environments. I bring empathy, patience, operational knowledge, and hands-on coaching to every team I support.
Experience
Work history, roles, and key accomplishments
Authorization Intake Supervisor
ResultsCX
Sep 2025 - Present (1 year)
Supervises a team of 20+ agents in Authorization Intake, providing coaching, performance management, and ensuring client SLAs are met. Handles hiring input, discipline, payroll accuracy, and conducts call monitoring and desk-side coaching.
Education
Degrees, certifications, and relevant coursework
South Florida State College
Associate of Arts, Foreign Language
2008 - 2011
Pursued an Associate of Arts with a focus on foreign languages, including Spanish and American Sign Language.
Port Charlotte High School
High School Diploma, Japanese
1998 - 2002
Earned a High School Diploma with coursework in Japanese.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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