Elizabeth Dodson

Researched, launched, and integrated a new evaluation system, tracking ROI and data analysis for the department. Manages confidential records, legal files, licensure documentation, policies, and regulatory compliance with strong attention to detail.

Organized inventories, schedules, event registrations, and special requests. Provided administrative and receptionist support, including answering phones, assisting customers, and preparing correspondence, reports, and spreadsheets.

Fostered relationships with the customer to improve future opportunities with weekly service calls. Built tools and reports to support operations, improve productivity, and service with carriers.

Problem solved quickly and effectively to ensure service is the priority for the company and customer. Created continuous training and new hire on-boarding programs using Workday learnings and Microsoft Office tools.

Managed carriers on performance and rate negotiations. Worked directly with Amazon and nationally recognized vendors to coordinate service expectations.

Developed and implemented comprehensive training programs for multiple job positions. Coordinated individual training sessions based on organizational learning needs.

Verified drivers are qualified for positions based on experience and safety background per company DOT regulations. Connected with applicants and external parties to collect proper documentation.

Analyzed budgets and prepared business plans for the General Manager and direct reports. Utilized performance indicators to assess challenges and drive results.

Provided direct supervision, coaching, training, development, and performance management for supervisors and associates. Delivered on all aspects of the customer's experience through touch points inside and outside the store.

Bachelor of Arts degree from Oklahoma State University in Stillwater, Oklahoma.