Open to opportunities

ELIZA BELL

@elizabell

Customer-focused Service Advisor skilled in vehicle diagnostics, high-volume customer support, and CRM-driven workflow management.

United States

Message

What I'm looking for

I’m looking for a customer-centered role where I can use my diagnostics, technical support, and CRM-driven workflow skills to resolve issues quickly, support teams in fast-paced environments, and consistently deliver top-grade service.

I’m a Customer Support Specialist and Service Advisor with a strong track record in client-facing roles in fast-paced environments, where I build rapport quickly and keep workflows moving under pressure. I’m solutions-focused, highly organized, and dependable across in-person, chat, and phone support while maintaining a strong customer-first standard.

At Tesla, I work as a Service Advisor handling Remote Vehicle Diagnostics, estimate preparation, vehicle intake, and scheduling, while coordinating through customer-technician communication and invoice document processing. I manage workflow end-to-end, support technical requests, and keep data accurate through CRM maintenance, data entry, and vehicle-related document prep, including part sales and delivery preparation activities.

I also invested in technical development through Tesla internship pathways, including Tesla START Program training and certification in HV Battery, Chassis, Suspension, Infotainment, and Driver Assistance diagnostics, plus Introduction to Tesla Vehicle Service Training. Before Tesla, I developed operational and customer service leadership skills as an Assistant Manager and Shift Lead, covering inventory management, OSHA compliance, store operations, and CRM-driven customer relationship management, as well as call-team roles focused on interviewing C-suite executives and booking key meetings.

Experience

Work history, roles, and key accomplishments

Service Advisor

Tesla

Apr 2025 - Jun 2026 (1 year 2 months)

Remote vehicle diagnostics, vehicle intake, and customer-technician coordination. Prepared estimates, handled scheduling and invoice document processing, and maintained CRM records while supporting part sales and technical support.

Remote Vehicle Diagnostics Scheduling Invoice Processing Vehicle Intake Workflow Management Customer Service Technical Support Data Entry

TESLA START Program

Lincoln Technical College

Dec 2024 - Apr 2025 (4 months)

Completed Tesla START Program training at Lincoln Technical College.

Tesla START Program Training

START Intern

Tesla

Dec 2024 - Apr 2025 (4 months)

Completed Tesla START Program training and certification covering HV battery, chassis, suspension, infotainment, and driver assistance diagnostics.

Suspension Diagnostics Training Certification

Pathway Program Intern

Tesla

Aug 2024 - Nov 2024 (3 months)

Completed introduction to Tesla vehicle service training and was offered placement for continued training in the Tesla START Program.

Tesla Vehicle Service Training

Sales Advisor

Tesla

Aug 2021 - Apr 2023 (1 year 8 months)

Provided pre-order vehicle and solar consultations and supported customers through sales and order processing. Prepared vehicle documents and supported CRM maintenance, including presentations for group solar energy information sessions.

Pre Order Vehicle Consultations Solar Consultations Customer Service Customer Relationship Management Order Processing Data Entry

Assistant Manager

NAPA Auto Parts / GPC

Apr 2021 - Aug 2021 (4 months)

Managed retail store operations and a six-person team across sales, dispatch, and drivers. Handled staff scheduling, customer relationship management, inventory management, store maintenance, and OSHA compliance.

Retail Operations Team Management Staff Scheduling Customer Relationship Management Inventory Management Maintenance OSHA Compliance

Retail Sales Specialist – Shift Lead

O'Reilly Auto Parts

Dec 2020 - Apr 2021 (4 months)

Supported retail sales and customer service while assisting the team in meeting sales goals. Acted as an OSHA compliance representative, managed inventory protection, and balanced and closed shift registers.

Retail Sales Customer Service Team Support OSHA Compliance Inventory Management Inventory Protection Cash Handling Shift Register Reconciliation

Call Team Analyst

Camoin Associates

Oct 2019 - Oct 2020 (1 year)

Interviewed C-suite executives regarding business expansion and relocation planning. Booked meetings between key planning executives and economic development region representatives and supported data entry and CRM maintenance.

Business Expansion Data Entry

Call Team Associate - Contract to Hire

The Lee Group

Jul 2019 - Oct 2019 (3 months)

Interviewed C-suite executives regarding business expansion and relocation planning. Booked meetings between executives and economic development region representatives and supported data entry and CRM maintenance.

Business Expansion Data Entry

Pharmacy Technician

Walgreens

Apr 2014 - May 2015 (1 year 1 month)

Processed prescriptions and prepared medications, supporting billing and insurance processing. Provided customer service while handling data entry, HIPAA compliance, and inventory management.

Prescription processing Medication Preparation Customer Service Data Entry HIPAA compliance Inventory Management

Professional Development Team Member

The Lee Group

Provided professional development team support for The Lee Group.

Education

Degrees, certifications, and relevant coursework

Lincoln Technical College

Tesla START Program Certification, Automotive Diagnostics

2024 - 2025

Completed Tesla START Program training and certification in HV battery, chassis, suspension, infotainment, and driver assistance diagnostics from December 2024 to April 2025.