Elisha Ouma
@elishaouma
Network support engineer specializing in fiber optics, GPON, and data center operations.
KenyaWhat I'm looking for
I am a network support engineer with hands-on experience in FTTH deployments, GPON/router configuration, data center cabling, and field network operations. I have successfully restored customer connectivity, met SLAs on large Safaricom FTTH projects, and provisioned FTTx networks for businesses while delivering technical support and training.
I combine technical certifications (MTCNA, JNCIA) and practical skills in fiber splicing, OTDR diagnostics, VLAN/PPPoE/core router configuration, and cybersecurity to optimize network performance and reliability. I am passionate about AI in networking, IoT solutions for agriculture and energy, mentoring, and continuous improvement in customer-driven environments.
Experience
Work history, roles, and key accomplishments
Network Support Engineer
Camusat Kenya
Jan 2023 - Present (2 years 8 months)
Monitored and coordinated field teams for Safaricom FTTH maintenance, troubleshot and restored customer connectivity to meet SLAs, and configured GPON routers to optimize fiber-to-home performance.
Field Network Technician
Millennia Telecommunications Ltd
Jan 2022 - Jan 2023 (1 year)
Executed fiber splicing and structured cabling, installed server cabinets and solar backup systems, and provided technical support for WAN/VLAN and core router deployments using Smart OLT systems.
KCStudent Intern
Kenya Power and Lighting Company
Jan 2021 - Dec 2021 (11 months)
Assisted in design and maintenance of 11kV distribution networks, performed smart meter installations and transformer fault diagnosis, and supported SCADA monitoring and feasibility assessments for IoT power solutions.
Education
Degrees, certifications, and relevant coursework
MTMasinde Muliro University of Science and Technology
Bachelor of Science, Electrical and Communication Engineering
2017 - 2022
Grade: Second Class Upper Division
Activities and societies: Led mentorship programs as a Christian Union leader; projects included Safaricom FTTH and IoT-based Smart Poultry system.
Completed a Bachelor of Science in Electrical and Communication Engineering with Second Class Upper Division, covering telecommunications, power systems, and network engineering.
Waondo Secondary School
Kenya Certificate of Secondary Education, General Secondary Education
2013 - 2016
Grade: B Plain
Completed the Kenya Certificate of Secondary Education with a B plain grade, providing foundational science and mathematics education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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