Open to opportunities

Elina Gavare

@elinagavare

Message

I improve ecommerce customer experiences through operations, support, and relationship management.

Zimbabwe

Message

What I'm looking for

I'm seeking an Operations and Administration role where I can apply my customer support, team coordination, escalation management, and problem-solving skills while continuing to grow.

At AwayThatDay, I lead end-to-end customer support operations, manage returns, reviews, PayPal and Klarna disputes, and work with the Head of Ecommerce and platform partners to strengthen loyalty and customer satisfaction.

I've supported ecommerce operations at Dior Beauty, where I managed returns, undelivered orders, escalations, warehouse priorities, and reporting on third-party quality and financial impacts. At AngelsCostumes, I administered sales orders, quotations, invoices, payments, dispatches, and returns through SAP.

Previously, at Maximus and MATCHESFASHION, I used Salesforce to resolve customer cases, identify cross-sell and upsell opportunities, and improve service delivery. I earned Seller of the Month in my fourth month and consistently ranked in my team's top six for prompt, high-quality case resolution.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

AwayThatDay

Jul 2025 - Present (1 year 1 month)

Manage customer success operations using Shopify, Gorgias, and Yotpo. Collaborate with the Head of Ecommerce on loyalty initiatives and platform strategies.

Shopify Gorgias Yotpo Customer Success Account Management Escalation Management Returns Management PayPal Klarna

Senior Sales Administrator

AngelsCostumes

Feb 2024 - Jun 2025 (1 year 4 months)

Administered show files and processed sales orders and invoices using SAP and Excel. Coordinated with internal departments and customers for costume hires.

SAP Microsoft Office Excel Invoicing Sales Administration Customer Service Coordination

Ecommerce Operations Assistant

Dior Beauty

Sep 2023 - Jan 2024 (4 months)

Managed return processes, escalated issues, and supported e-commerce operations. Conducted inspections and maintained sales and returns data.

E Commerce Sales Returns Management Data Entry Escalation Management Customer Service Reporting

Account Manager

Maximus

Jun 2022 - Sep 2023 (1 year 3 months)

Managed customer accounts and data using Salesforce, resolving cases and identifying upselling opportunities. Achieved 'Seller of the Month' and ranked top 6 for case closure.

Salesforce Account Management Upselling Customer Service Data Analysis Reporting

Customer Service Assistant

MATCHESFASHION

Nov 2021 - Jun 2022 (7 months)

Served as main contact for e-commerce and retail enquiries, using Salesforce to manage customer data and resolve cases. Demonstrated upselling skills and maintained high-quality standards.

Salesforce Customer Service Upselling Data Management Problem Solving