EKEli Kiplangat Kirui
@elikiplangatkirui
Enthusiastic customer care representative with strong communication skills.
KenyaWhat I'm looking for
I am a dedicated and self-motivated customer care representative with a proven track record in managing high volumes of customer inquiries and providing exceptional service. My experience at KOKO NETWORKS has honed my ability to resolve issues efficiently while maintaining a positive demeanor, ensuring customer satisfaction at all times.
With a background in clerical tasks and IT support, I possess strong organizational skills and attention to detail. I have successfully collaborated with cross-functional teams to streamline processes and enhance customer experiences. My commitment to continuous improvement drives me to seek feedback and adapt to new challenges, making me a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
KOKO Networks
Feb 2023 - Present (2 years 4 months)
Managed a high volume of incoming customer calls, emails, and inquiries, providing prompt and accurate responses. Demonstrated strong knowledge of customer support, services, and operational processes to assist customers effectively.
Clerical Officer
Samasource Ltd
Nov 2021 - Dec 2022 (1 year 1 month)
Efficiently handled day-to-day clerical tasks, including data entry, file management, and document preparation. Coordinated and scheduled appointments, meetings, and conferences, ensuring timely and organized arrangements.
Customer Care Representative
NYIM Computer Training
Apr 2021 - Oct 2021 (6 months)
Responded to customer inquiries via phone, email, and chat in a timely and professional manner. Provided product information, resolved complaints, and answered customer questions.
Clerical Officer
DIGTAL DIVDE DATA Ltd (DDD)
Jan 2017 - Sep 2021 (4 years 8 months)
Completed tasks with a typing speed of 55wpm, meeting client timelines. Transferred data from paper formats into computer files and database systems using keyboards and scanners.
I.T Support
DIGTAL DIVDE DATA Ltd (DDD)
Oct 2020 - Feb 2021 (4 months)
Provided technical support to end-users, resolving hardware and software issues in a timely manner. Installed and configured computer systems, printers, and other peripheral devices.
Education
Degrees, certifications, and relevant coursework
MSMORINGA SCHOOL
Software Engineering Certificate, Software Engineering
Completed a comprehensive program in software engineering, gaining proficiency in various programming languages and development methodologies.
SUSt. Paul’s University
Diploma, Information Technology
Acquired a Diploma in Information Technology, focusing on foundational IT concepts and practical applications.
CHEBILAT BOYS HIGH SCHOOL
Kenya Certificate of Secondary Education (KCSE), General Studies
Completed secondary education, earning the Kenya Certificate of Secondary Education.
CHEBONGI PRIMARY SCHOOL
Kenya Certificate of Primary Education (KCPE), General Studies
Completed primary education, earning the Kenya Certificate of Primary Education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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