Open to opportunities

Eli Kiplangat Kirui

@elikiplangatkirui

Message

Enthusiastic customer care representative with strong communication skills.

Kenya

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated and self-motivated customer care representative with a proven track record in managing high volumes of customer inquiries and providing exceptional service. My experience at KOKO NETWORKS has honed my ability to resolve issues efficiently while maintaining a positive demeanor, ensuring customer satisfaction at all times.

With a background in clerical tasks and IT support, I possess strong organizational skills and attention to detail. I have successfully collaborated with cross-functional teams to streamline processes and enhance customer experiences. My commitment to continuous improvement drives me to seek feedback and adapt to new challenges, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

KOKO Networks

Feb 2023 - Present (2 years 4 months)

Managed a high volume of incoming customer calls, emails, and inquiries, providing prompt and accurate responses. Demonstrated strong knowledge of customer support, services, and operational processes to assist customers effectively.

Customer Support Customer Service Problem Solving Communication Skills CRM Software Technical Support Customer Feedback

Clerical Officer

Samasource Ltd

Nov 2021 - Dec 2022 (1 year 1 month)

Efficiently handled day-to-day clerical tasks, including data entry, file management, and document preparation. Coordinated and scheduled appointments, meetings, and conferences, ensuring timely and organized arrangements.

Data Entry document preparation Scheduling Database Management Team Collaboration Microsoft Office Suite

Customer Care Representative

NYIM Computer Training

Apr 2021 - Oct 2021 (6 months)

Responded to customer inquiries via phone, email, and chat in a timely and professional manner. Provided product information, resolved complaints, and answered customer questions.

Email Support Chat Support Product Customer Satisfaction Training Communication Skills

Clerical Officer

DIGTAL DIVDE DATA Ltd (DDD)

Jan 2017 - Sep 2021 (4 years 8 months)

Completed tasks with a typing speed of 55wpm, meeting client timelines. Transferred data from paper formats into computer files and database systems using keyboards and scanners.

Data Entry Typing DataBase Systems Microsoft Office Suite Time Management

I.T Support

DIGTAL DIVDE DATA Ltd (DDD)

Oct 2020 - Feb 2021 (4 months)

Provided technical support to end-users, resolving hardware and software issues in a timely manner. Installed and configured computer systems, printers, and other peripheral devices.

Technical Support Installation Configuration Leadership Communication Skills