Elijah Soussan
@elijahsoussan
Customer-focused client support specialist with strong digital banking and service skills.
CanadaWhat I'm looking for
I am a dedicated client support specialist with experience at major Canadian banks and travel services, skilled in resolving technical issues, recommending tailored solutions, and building long-term client relationships. I consistently improve customer satisfaction and operational efficiency using tools like Excel, TSYS, Word, and NCCS.
With strong teamwork, conflict-resolution, and time-management abilities, I deliver high-volume customer service across retail, banking, and travel sectors, and I am committed to learning quickly and contributing positively to a collaborative team environment.
Experience
Work history, roles, and key accomplishments
NCClient Support Specialist
National Bank of Canada
Jan 2020 - Present (5 years 9 months)
Supported business clients in managing and optimizing digital banking operations, resolved technical issues to improve platform uptime and satisfaction, and recommended tailored products to strengthen client loyalty.
BMAssisted business clients with account management, credit operations, and transactions while explaining financial products to improve understanding and streamline service processes.
Sales Associate
ACP Rail International
Jan 2015 - Jan 2017 (2 years)
Designed personalized rail travel itineraries, processed high-volume bookings, coordinated with international partners, and consistently met sales targets while maintaining high customer satisfaction.
Customer Service Clerk
Metro
Jan 2013 - Jan 2015 (2 years)
Assisted hundreds of customers daily, resolved inquiries promptly, supported register operations accurately, and maintained store presentation to enhance the shopping experience.
Education
Degrees, certifications, and relevant coursework
DCDawson College
Diploma, Humanities
Completed a Diploma in Humanities at Dawson College, focusing on general arts and preparatory studies for further education or employment.
Marymount Academy
High School Diploma, Secondary Education
Completed secondary education and obtained a high school diploma at Marymount Academy.
Availability
Location
CanadaAuthorized to work in
Job categories
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