Eliezer Hernandez Manzanarez
@eliezerhernandezmanz
Customer service and technical support specialist skilled in appointments, troubleshooting, and remote support.
NicaraguaWhat I'm looking for
I am a customer service and technical support specialist with multi-channel experience (calls, chats, emails) and a proven record of using tools like Okta, Salesforce, Flex, Outlook, Zimbra, Dispatch, and Zendesk.
I progressed from frontline agent to Floor Support across multiple employers, handled account management, order processing, and basic troubleshooting, and worked as a 100% remote appointment setter scheduling clinical visits.
I thrive under pressure, adapt quickly to new technologies, and bring empathy, strong attention to detail, and time-management skills to help teams deliver reliable customer outcomes.
Experience
Work history, roles, and key accomplishments
Appointment Setter
Workwiser-Callnovo
Jun 2025 - May 2026 (11 months)
Worked fully remote making cold calls to schedule and confirm medical appointments, updated patient records, and managed cancellations and rescheduling to maintain clinic calendars.
Customer Support Specialist
Ibex Global
Jun 2024 - May 2025 (11 months)
Handled inbound calls, chats, and emails to update accounts, verify transactions and orders; served as Floor Support for two waves and streamlined multi-channel support processes.
Delivered technical support and basic remote troubleshooting, managed customer accounts and transactions, and communicated resolutions via email to improve customer satisfaction.
Provided account support—handled orders, cancellations, and status checks across systems and email; promoted to Floor Support for three waves after strong performance. Improved first-contact resolution and workflow efficiency.
Education
Degrees, certifications, and relevant coursework
Universidad Central de Nicaragua
International Relations and Foreign Trade
2022 -
Studying International Relations and Foreign Trade on a part-time (Sunday) basis beginning in 2022.
English For Call Center
Certificate, English
2020 - 2022
Completed an Advanced English course tailored for call center communication and customer service from 2020 to 2022.
European Academy
Certificate, English
2019 - 2020
Completed a Communicative English course focused on practical speaking and listening skills from 2019 to 2020.
Availability
Location
NicaraguaAuthorized to work in
Job categories
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